Benefit Administration
- Reducing Cost
Our Ongoing Delivery team has one simple focus, to deliver superior customer service. We offer you complete visibility over your service delivery using our Task Management System. This logs every activity which has taken place, or is in progress on your scheme, so that you know the exact status of all tasks and that we are meeting our service level agreements.
We offer three levels of ongoing service delivery, either a fully, partially outsourced or client managed model. Whichever model you select, your scheme will be proactively serviced by your Account Team comprising an Account Director, Account Manager, In-House Account Manager and Customer Service Associate.
| Activity Type | Typical activities | Fully outsourced model | Partially outsourced model | Client managed |
|---|---|---|---|---|
| Employee helpdesk & support | Telephone & email support for employees relating to: - Technology | √ | √ | X |
| HR support | Dealing with your queries relating to: - Technology functionality or usage - Benefit eligibility or membership | √ | √ | √ |
| Monthly process management | Using our Process Manager Tool wizard to: - Update data with monthly joiners, leavers, changes | √ | X | X |
| Benefit provider liaison | Liaison with benefit providers in relation to: - Reporting | √ | X | X |
